Useful Information

Surrendering Your Dog

We understand that circumstances can and do change and that families and individuals can no longer look

after their dog(s). We are not here to judge, only to help wherever we can.

If your circumstances have changed for the worse please do not just let your dog go, tie it up outside a

shop or just abandon it. This is incredibly stressful and damaging to the dog's emotional wellbeing, puts

the dog at risk of causing an accident and gives us no valuable background information on the dog which

could be used to help us rehome your dog.

If you find yourself in a situation where you need to re-home your dog, please contact us here.

If Your Dog Goes Missing

  • Contact Animal Control on 01206 282581 Monday – Friday 9 am to 5 pm.

You can contact their helpline on 01206 7669779 between 5.30 pm to 8 pm and at weekends between

9 am – 8 pm.

  • Contact your local vets to see if anyone has come in with your dog, reported it or handed it in.

  • Contact the dogs' chip company to inform them that your dog is missing.

If You Find A Dog

If you find a loose dog please report it to Animal Control on 01206 282581 Monday – Friday 9 am to 5 pm.

Outside of those times they are unable to help so you will be required to hold the dog until they are open.

You can contact their helpline on 01206 7669779 between 5.30 pm to 8 pm and at weekends between

9 am – 8 pm.

If the dog is wearing a collar with contact details on it, please try and make contact with the owner

yourself first.

If possible take the dog to a vet and ask them to scan the dog –it may be micro-chipped.


Insuring Your Dog

Health insurance for your dog is incredibly helpful to help cover the cost of unexpected accidents, emergencies & vets bills.

If your dog is hit by a car and survives the bills can easily run into the thousands of pounds, for example:

- Your dog swallows a sock, stops eating and becomes lethargic. 

This could result in multiple x-rays, surgery to open the intestine, sock removed, in-house care at the vets overnight, pain killers and soft food approx. £1,000.

- Soft tissue wound on your dog's paw pad from a piece of broken glass.

Your dog chews the bandage off and rips out the original stitches meaning you have two visits to the vets, antibiotic injections, examinations, general anaesthetics, stitches and post-operation care approx. £800.

Costs quickly amount up and they always come when you least expect it, so do insure your dog to protect them and your family. 

Compare sites such as will help you look at and search through hundreds of pet cover plans.

Remember the cheapest isn’t always the best. Pay attention to the maximum payouts per condition, as this includes accidents.

If a dog breaks their leg, it is going to cost you in the region of £2,000-3,500 alone!

Public liability insurance

This is an essential component to the maintenance costs of owning a dog. Under the Animals Act of 1971 if your dog causes an accident and damages a vehicle, you, as the owner will be financially liable.

This type of insurance can be taken out for as little as £25 per year.


Dog insurance isn’t just to cover the cost of unforeseen vets bills it can protect you from fines and jail.

The Law

Even if your dog is chipped it is a legal requirement for a dog to have a tag on either their collar or harness when out in public. 

A tag should contain

  • A contact number

  • Full postal address

  • Ideally - information if the dog requires medication.

If you are caught without a tag on your dog whilst out in public, you can be fined up to £5,000!​

Muzzling your dog 

It is not a legal requirement to muzzle your dog, however, it is your responsibility to maintain control of your dog.

If your dog is in a stressful situation, especially an unpredictable one and it bites or injures someone, you and your dog will be in a whole world of trouble.

Muzzling can be an essential tool to keep you, your dog & others safe. Especially if your dog doesn't cope well in different environments, is agitated by other dogs or people, or is in a frightening situation.

  • Firstly your dog must associate wearing the muzzle with positive and fun experiences. If your dog has been rescued this may take some time and you will need to be patient.

  • Allow plenty of time to train your dog to wear a muzzle. Be patient with your dog and with yourself.

  • Place a treat in the muzzle hold it towards the dog, but allow the dog to place it's nose inside the muzzle to get the treat itself. Keep repeating & do not put the muzzle on the dogs face yet!

       Do this until your dog is happy to have the muzzle over his nose.


  • Next, place the muzzle onto the dog and feed the treat through it, again repeat until the dog is comfortable. Squeezy cheese, liver paste or baby food pouches are great for feeding through the muzzle.


If your dog is distressed during any of this period stop and go back a step & visit this stage another day.

Remember to reward your dog for any good behaviour. While food is very easy to use as a reward, praise, fuss, cuddles, attention or a favourite game are all brilliant rewards that encourage positive emotional wellbeing, which is incredibly important to a dogs overall well being, in particular, if it has been rescued.

Baskerville-style muzzles are the best as they allow the dog to breathe freely, move its mouth, eat & drink with a muzzle on. All muzzles should be fitted onto your dog to ensure it is the right fit for your dog.

What to do if your dog bites someone

It is illegal to let your dog be out of control to the point that it is a danger anywhere, whether it is in your home, in a neighbours house, garden or in a public place.

Your dog is considered out of control when:

  • It injures someone i.e bites or hurts someone  

  • Scares someone where they feel they may be injured

  • Potentially, if it injures another animal

This law applies to all dogs however some types of dogs are banned.

If you are worried you may have a banned breed or there has been an incident please contact or

Please do not sign anything that signs the dog over to anyone until you have spoken to & saught legal advise (please see the above websites)

The police can seize your dog, but they cannot put to sleep without your signature. Please seek advice.

It is your responsibility as a dog owner to ensure your dog is under control and safe at all times.

A Farmer is allowed to kill your dog if it is worrying livestock, so do take care in rural areas and wide-open farmland, even if you take your dogs around ‘the field’ make sure you know where your dog is and what it is doing.

For more information on this please visit GOV.UK website here

Please protect your family and your dog by reading up on where you stand and following the laws.


Crate Training

Crating your dog can provide you and your family peace of mind. Some dogs by nature like small enclosed spaces, especially if they are feeling a little insecure.

The crate is intended to be a safe space for the dog to go. Safe in the knowledge that it won’t be disturbed and it provides them with a safe haven potentially from children, other dogs or noise. 

It can even become a portable home that will be familiar to the dog wherever you are.

All dogs need to be trained to use their crate, depending on your dog depends on how quickly they adapt to using the crate.

Too much time in the crate can be detrimental to a dog’s wellbeing. They need to be able to move around, lay down outstretched & be able to stand up fully when inside.

 Young dogs can usually only go 2-3 hours before they need the toilet and no-one likes to sleep where they defecate, not even dogs.

Crates are not a substitute for training and a crate used incorrectly can cause serious behaviour issues.

Please see advice before crate training any dog.

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